Meet Our Team
Our emergency staff are committed to being the people you can rely on to care for your pet when your regular vet is closed. Because we’re dedicated solely to handling emergencies, you can be assured that every member of our team is ready to assist you in any way you need, and make even the most stressful moments easier to handle.
Call us right away at (336) 288-2688 if you have any questions or concerns!
Veterinary Care Team
Amilia
Veterinary Care Team
Amilia is enrolled in pre vet studies at the University of North Carolina Agricultural & Technical State University (NCA&T) and she plans to specialize in Animal Behavior. She has been a Certified Veterinary Assistant since 2018. Amilia likes to go hiking and play the clarinet in her spare time. She currently lives with her mother, father and grandmother and four dogs, a cat, a goat and a horse. Amilia enjoys playing with her Aussie, named Blue Bell. A unique fact about Amilia is that she frequently gets the hiccups.
Courtney
Veterinary Care Team
Courtney is always mindful of her patient’s comfort, puts their needs first and is passionate about working in the ICU with critical patients. She is most interested in wound care, feline medicine and anesthesia techniques. When she is away from the clinic, Courtney enjoys reading and taking care of her menagerie pets that include a pit mix named Zora, a puggle named Harley and tons of rescue cats. She says that caring for Zora & Harley is a second full-time job because they are super curious and have a naughty streak. Courtney is currently enrolled in the Penn Foster Veterinary Technology program. She cares about team safety and previously worked as an OSHA representative.
Danielle
Veterinary Care Team
Danielle is addicted to emergency veterinary medicine (pretty much all of it), but her particular interests include critical care, surgery, and pharmacology/ pharmacokinetics. Danielle has a bachelor’s degree in Biology from Guilford College w/ an interest in Forensic Science. She enjoys kayaking, gardening, reading and watching crime documentaries. Danielle shares her home with a Pitbull/ Boxer mix named Gatsby, who loves to stare into her eyes, cuddle and play frisbee, a calico cat named Elusive who loves to take scenic walks around the garden and lap naps, and a tabby cat named Jewel who likes watching Danielle clean up her messes with an evil grin. A fun fact about Danielle is that she considers herself to be the ultimate extroverted introvert.
Emily
Veterinary Care Team
Emily is interested in veterinary parasitology and enjoys identifying all the different internal and external parasites that our patients can harbor. She is also passionate about client education and believes that good communications between pet owners and veterinary staff help to reduce client stress, increase understanding of medical aftercare needs and overall strengthens the human/ animal bond. During her time off she enjoys working on her farm, boating, hiking and baking. Emily shares her home and farm with two dogs named Lucy and Barney, a cat named Ruby, a horse named Bo, a donkey named Scooter, 19 chickens and 5 ducks.
Eric
Veterinary Care Team
Eric is passionate about our poodle patients, especially the tiny ones. In fact, he shares his home with a toy poodle named Rebecca, along with a cat named Dante and a pomeranian named Grace. Eric attended the University of North Carolina at Chapel Hill and has a bachelor’s degree in Biology. A fun fact about Eric is that he used to be a high school science educator. His teaching skills really shine through when he’s teaching and training other staff members.
Kalyn
Veterinary Care Team
Kalyn believes in providing patients with TLC even in the most challenging of cases, that’s why she prioritizes using low stress handling techniques. Her hobbies include playing softball, hiking in the mountains with her dogs and relaxing on her front porch swing with a book. Kalyn holds a bachelor’s degree in pre-vet biology and business management from Maryville College in Tennessee and an associate’s degree in animal Behavior from Alamance Community College. She plans to continue her education in veterinary technology and hopes to become a registered veterinary technician in the state of North Carolina in the future. A fun fact about Kalyn is that she spent 3 years traveling the United States while playing professional softball. Her family consists of her mother and father and twin siblings. Kalyn also considers her pets her family and shares her home with Beagles Cooper and Meeko, her husky/ pit mixes Rylie and Polus, and four cats named Flower, Figgy, Tater and Koal. On her days off, you can find her snuggled up with her dogs, watching movies and enjoying her favorite snack, Talenti gelato.
Kelsey
Veterinary Care Team
Kelsey’s interests are analgesia, behavior and training. She enjoys being outdoors, cooking, playing fantasy games and belongs to a local book club. Kelsey has a bachelor’s degree in Biology from Guilford College. She is the eldest of two sisters and her parents live locally in the Greensboro area. Her Australian Cattle Dog mix named Spock loves chasing wildlife, eviscerating his stuffed toys and lounging on the couch. A fun fact about Kelsey is that she was a pianist for nearly two decades.
Kirsten
Veterinary Care Team
Kirsten is another avid learner; having obtained her CAN license, becoming CPR certified and finishing her criminal justice degree. She has decided to go back to school and add registered veterinary technician to her resume. Kirsten is also quite the bird lover, owning 2 Indian Ringnecks, 2 Cockatiels and 1 Love Bird, she has rightfully earned the title. While her home has the avian members; Kirsten also shares the household with Max (a 5-year-old Husky), Toby (a 1-year old Pomeranian) and her loving husband. Outside of learning and working at the clinic, Kirsten occasionally makes time to drive to Raleigh/ Charlotte to get some top-notch sushi!
Lena
Veterinary Care Team
Lena is passionate about client education, anesthesia and veterinary dentistry. When not at work, she enjoys painting bird houses and going on hikes with her dog. She watches NHL & NFL games and is a Baltimore Ravens fan. Lena is a member of the Thespian Society, National Honors Society and ASPCA. She holds a bachelor’s degree in animal science and nutrition from West Virginia University. Lena is a student at UNCG, where she is finishing the rest of the prerequisites that are required to apply for veterinary school, which she plans to do soon. She shares her home with a 6-year-old Australian Shepherd named Finley Bo Binley who loves learning new tricks and commands and Raven, a 7-year-old Catahoula Leopard Dog/ Pit Bull Terrier mix who loves a good cuddle. Lena has won a Biotechnology award for her research work with rabbits. Her parents and two older brothers have always supported her in goal to become a veterinarian in the future. A fun fact about Lena is that she has visited Rome, been inside the colosseum and she believes that Italy has the best pizza in the world. Halloween is her favorite holiday, and she loves the color purple.
Melissa
Veterinary Care Team
Melissa’s favorite topics in veterinary medicine include patient care, anesthesia, neonate care, dentistry, radiology and c-sections. Melissa is an avid learner, enjoys teaching others and works to train staff one on one in foundational emergency medical skills. Her husband is a retired marine and jet mechanic, they have a son together. A fun fact about Melissa is that she enjoys insect photography and has owned praying mantis and jumping spiders as pets. In her spare time, she enjoys building with Legos, playing video games, board games, and card games, painting, gardening and riding bikes with her son. Melissa’s cat Jack is playful and enjoys cuddling, her pit mix Bonnie like walks, playing fetch and car rides, her cat Bagheera is also playful and enjoys cuddling and her German Shepherd, Mazikeen loves car rides, cuddles, and playing with everyone’s toys.
Monica
Veterinary Care Team
Monica is a Registered Veterinary Technician (RVT), who truly understands the value of one on one patient care in emergency veterinary medicine. Monica is originally from Ohio and attended Stautzenberger College in Brecksville, OH, where she earned her associate’s degree in applied science. Monica relocated to North Carolina in 2014. She enjoys running, watching movies, reading, and spending time with her husband Brad and sons, Joey and Lincoln. Monica also enjoys hanging out with her dog.
Olivia
Veterinary Care Team
Olivia enjoys working in the ICU at HTVEC. She loves caring for our most critical patients and has a passion for emergency medicine. Olivia keeps a watchful eye on hospitalized patients for subtle changes in status that could indicate that a change to their treatment plan is needed. She understands that early intervention greatly impacts successful patient outcomes. Olivia takes pride in being a lifeline for clients during stressful and unforeseen times, ensuring that she advocates for their needs as well as their pet’s needs. She educates clients on how to best prevent future ER visits. Outside of work, Olivia enjoys hiking, swimming and horseback riding. She also knows her stuff around horses and is active in both the rodeo and barrel racing circuits. She graduated from NC A&T with her bachelors in laboratory animal science and a minor in animal science. Olivia is a member of the association of pre-vet students at NC A&T as well; she will be applying for veterinary school in the near future. She shares her home with four horses named Spirit, Jack, Salem and Ebony and a German Shepherd named Tebow.
Sarah
Veterinary Care Team
Sarah enjoys working with our exotic and wildlife patients, especially reptiles. Outside of work, she enjoys painting, exercising, hiking and diving into the topics that interest her most. Sarah is a Certified Veterinary Assistant and her goal is to become a Registered Veterinary Technician, after this she plans to attend NC State University. Sarah has two pets, Pup-Pup and Josse, and their favorite things to do are nap and go fishing with her. A fun fact about Sarah is that her favorite sport is Powerlifting and she plans on competing when the time comes.
Shannon
Veterinary Care Team
Shannon is a Registered Veterinary Technician (RVT), whose interests include Fear Free and Low Stress handling techniques, abscess care and surgery. Shannon attended Central Carolina Community College, where she earned her associate’s degree in Veterinary Medical Technology. She enjoys bird watching, reading, gardening and hiking with her boyfriend and her dogs. Shannon shares her home with three rats named Klaus, Steve and Roger, and seven kitties named Roo, Binx, Charlie, Butters, Lilly, Ernie and Indy. She also has two Pitbull mixes named Princess Leia and Yoshi and a terrier mix named Madeye, who all love to go on walks and run around with the zoomies. She is also a loving Aunt to two nephews. Some fun facts about Shannon are that she has traveled to and volunteered in Namibia, South Africa, has been skydiving (and loved it) and has had 10 different hair color combinations.
Taay
Veterinary Care Team
Taay finds shock cases and their presentation to be quite interesting and she takes pride in providing care to compromised patients. Taay is a senior at North Carolina Agricultural & Technical State University (NCA&T), where she is enrolled in the Animal Science program and is a proud member of the veterinary club. Taay has even been recognized with the Biology 4.0 GPA Award. Her ‘morkie,’ Miss Royal loves to be groomed and play with balls, but she loves her treats most of all. Taay also has a winter white hamster named Dakota who loves his wheel and his carrots. When not at work, Taay enjoys doing nails and lashes, and spending time with her babies and family.
Victoria
Veterinary Care Team
Victoria believes that good care doesn’t end when life does. She strives to provide gentle and compassionate care to patients in transition and owners seeking euthanasia services. Victoria knows that the aftercare we provide is an integral part of emergency services. She has a BSBA in Marketing from Western Carolina University and took 19 credit hours of upper level math course (almost enough for a minor). Victoria enjoys creating digital art on her iPad, painting her nails and taking cozy naps. She shares her home with her fiance and four dogs. Her border collie Athena loves to run and dance with shadows. Her lab/ basset hound mix Blade loves to lay in the sun and be left alone. Victoria’s miniature dachshund Coco loves to cuddle, play and bother Blade. Her miniature dachshund Moka loves to sleep and eat (but mostly sleep).
Customer Service Team
Classie
Customer Service Specialist
Classie enjoys client education and community outreach. As a front office member of the veterinary team, Classie is passionate about teaching less informed pet owners how to prevent pet accidents and illnesses. Classie is also interested in Fear Free medicine and patient care techniques. Classie’s hobbies include spoiling her cats, collecting Crocs (and charms), coloring and collecting stickers. She shares her home with a norwegian forest cat/ tabby mix named Catch and an orange tabby named Geronimo. A fun fact about Classie is that she now owns 10 pairs of Crocs and is on the hunt for a houndstooth patterned pair.
Elizabeth
Customer Service Specialist
Elizabeth loves helping our clients feel seen, heard and respected. She commits herself to growing in the field by reading over patient charts, attending CE and learning new diagnoses and medical terminology. Elizabeth lives with her husband Derrick and two children, Kaia and Kane. She also shares her home with a westie/ hound mix named Debbie, who loves car rides and squeaky toys and two cats named Penny, who prefers food and her daughter and Yuki, who only wants attention on her terms. Elizabeth is an avid reader and also enjoys knitting and watching scary movies. A fun fact about Elizabeth is that her kids know never to drink her last Dr. Pepper and she never says ‘no’ to chocolate (of any kind)!
Faith
Customer Service Specialist
Faith is most interested in patient diagnostics and internal medicine, and is a Fear Free Certified Professional. Faith is currently working towards obtaining her degree in Medical Laboratory Technology and is a member of two high honor societies. She enjoys reading, hiking, writing and watching TV. Faith’s spunky dogs keep her busy. She has three Beagles, Autumn, who loves cuddles and sleep (and hates going outside), Marty, who is always chewing on things, Happy, who is passionate about stalking squirrels, and a Jack Russel/ Pug mix, named Chomper who protects the home by parking at anyone who walks by.
Jessica
Customer Service Specialist
Despite working at our front desk, Jessica is fascinated by veterinary surgery. Jessica has a background in both human and animal medicine and is a certified phlebotomist and certified medical assistant. Jessica also has a psychology degree from William Paterson. Outside of work, Jessica enjoys ading, crafting, movies and game night with her family. Jessica shares her home with her husband Tom and 12 year old Tyler and 6 year old Madison. She also lives with her lab/ border collie mix Cassie who is always full of energy, a domestic longhair cat named Stripe, another domestic longhair cat named Agatha, a senior domestic longhair cat named Cleo and a bearded dragon named Izzy.
Kayla
Customer Service Specialist
As a service specialist with a long tenure in veterinary medicine, Kayla’s broad experience is an asset to the Happy Tails team and our clients. If someone calls with a need or question that is out of our scope of practice, she knows just where to direct them. Kayla has a special interest in veterinary radiology and abscess/ wound care. In her spare time, Kalya loves spending time on her farm, reading and taking nature walks. Her family includes her husband, son Oliver and many animal companions, including four horses, two goats, two mini donkeys, two mini ponies, five barn cats, a pig and two dogs. Kayla’s Australian Cattle dog Bandit is a Chuck-It ball enthusiast and her mixed breed Bonnie is a total cuddlebug. A fun fact about Kayla is that she loves musicals and considers herself to be a theater nerd.
Nikki
Customer Service Specialist
Bio coming soon.
Administrative Team
Angie
Administration Resource Manager
Angie enjoys being there for owners who may be anxious about their pet needing to stay overnight, be hospitalized or receive emergency care. She always goes the extra mile to reassure them that their pet is in good hands and how important they are to us. Angie puts lots of love into the sympathy and thank you cards that she sends out on behalf of the practice, writing personal and meaningful messages. She wants our clients to know that we are there for them in their time of grief and that they and their pet’s lives matter. Outside of work, Angie enjoys drawing, reading, gardening and spending time with her family. She shares her home with her husband and three children- they stay busy homeschooling and keeping up with them. They share their home with two cats, Chester, who loves to lay across anything you are doing (computer, book, etc), and Eloise, who loves to eat and watch you eat.
Heaven
Business Development Manager
Heaven enjoys learning about animal anatomy, Fear Free and Low Stress Handling techniques. She is currently enrolled in the Penn Foster Veterinary Technology program. Heaven enjoys attending church, swimming, hiking and playing with her kids. Heaven lives with her husband, three boys and a german shepherd named Moto who loves to play fetch and a cat named Tiger who wants all her love, all the time. A fun fact about Heaven is that she is a triplet.
Lee
Director of Operations
Bio coming soon!
Shoneka
Hospital Manager
Shoneka is our Business Administration Manager. She credits her love of animals to her 5 th grade science teacher who had a room filled with animals for the students to learn about and take care of. Originally from Wilmington Delaware Shoneka relocated to Greensboro to attend North Carolina Agricultural and Technical State University where she earned a BS degree in Animal Science. Shoneka started working in her first veterinary job as a receptionist in 1998 where she realized her value as a leader in communication, organization, and customer service. After being promoted to assistant manager and then practice manager, Shoneka became the first employee of the Happy Tails team in 2008. With over 20 years of experience in emergency veterinary management, she is adding to that experience by pursuing a degree in Business Administration. She loves working within the Happy Tails team because they truly value the hard work and commitment it takes to serve in the veterinary field and recognize that having a supported and fulfilled staff leads to the best client service and patient care. She is truly inspired and motivated by supporting the veterinary team in her role as business administration manager. When Shoneka isn’t working, she loves cooking at home for her husband, and two sons. In her free time Shoneka enjoys singing, playing volleyball, and lounging on the patio with the family and their sweet new dog Gigi. Gigi is a little schnoodle who found and stole the hearts of the family. She charms everyone who she meets with her curiosity, energy, and affection.