Meet Our Team

Our emergency staff are committed to being the people you can rely on to care for your pet when your regular vet is closed. Because we’re dedicated solely to handling emergencies, you can be assured that every member of our team is ready to assist you in any way you need, and make even the most stressful moments easier to handle.

Call us right away at (336) 288-2688 if you have any questions or concerns!

Veterinary Care Team

Montana

Veterinary Care Team

Montana has been dedicated to veterinary medicine since 2014 and is passionate about providing low-stress experiences that help pets feel safe and comfortable. Her adaptability and calm confidence make her a natural fit for emergency medicine. She is deeply committed to patient care and continually pursues advanced certifications and continuing education to ensure she is providing the highest standard of medical support.  When she’s not at the clinic, you can find her bird watching or working on a crochet project. At home, she stays busy caring for her dogs, cats, and a lively flock of chickens. Montana is proud to be part of a team that delivers expert, compassionate emergency care when pets need it most.

Tanner

Veterinary Care Team

Tanner brings over a decade of experience in veterinary medicine to the Happy Tails team, along with additional hands-on experience working with exotic species in a zoological setting. Her extensive background has shaped her into a confident and detail-oriented professional who thrives in the fast-paced environment of emergency medicine. Wildlife medicine is one of Tanner’s greatest passions. She is a proud member of Squirrel Friend Rescue and has experience working with native wildlife species, especially opossums, which hold a special place in her heart. At home, Tanner shares her life with a colorful crew of fur children. With over a decade of hands-on experience, Tanner is a steady and knowledgeable presence in emergency care.

Cal

Veterinary Care Team

Cai brings several years of experience in both general practice and emergency veterinary medicine to the Happy Tails team. Her well-rounded clinical background allows her to move confidently between routine care and high-acuity cases, always with a steady and thoughtful approach. Wildlife medicine is one of Cai’s greatest passions. She is actively working toward becoming a licensed wildlife rehabilitator and dedicates significant time to continuing education in both veterinary medicine and wildlife-specific care. Her commitment to lifelong learning ensures she stays current, capable, and deeply informed in every patient interaction. Outside of the hospital, Cai enjoys music, photography, and traveling, creative outlets that reflect her observant nature and appreciation for the world around her. Cai is proud to serve both companion animals and wildlife patients with compassion, curiosity, and dedication. 

Melissa

Veterinary Care Team

Melissa has a wide range of interests within veterinary medicine, including patient care, anesthesia, neonatology, dentistry, radiology, and cesarean sections. Her well-rounded clinical knowledge and dedication to excellence make her a trusted presence in emergency medicine. An avid learner and natural educator, Melissa serves as a trainer at Happy Tails, working one-on-one with team members to build strong foundational emergency medical skills. She is a respected presence on the treatment floor, bringing confidence and steady guidance no matter which role she fills that day. Those she teaches are better for her mentorship and support. Outside of work, Melissa enjoys insect photography and has even kept praying mantises and jumping spiders as pets. She also spends time rescuing wildlife and cherishing time with her son. Melissa’s knowledge and commitment to growth make her an invaluable part of the Happy Tails team.

Taay

Veterinary Care Team

Taay has a strong interest in emergency medicine, particularly shock cases and their clinical presentation. She takes pride in providing attentive care to compromised and critically ill patients, bringing focus and determination to every shift. She graduated from North Carolina Agricultural & Technical State University (NCA&T) with a degree in Animal Science, where she was an active member of the veterinary club. Taay was also recognized for her academic excellence with the Biology 4.0 GPA Award. Outside of work, Taay enjoys doing nails and lashes and spending time with her pets. She occasionally fosters kittens and values quality time with her family. Taay’s dedication, academic achievement, and passion for emergency care make her a valuable part of the Happy Tails team.

Shannon

Veterinary Care Team

Shannon is a Registered Veterinary Technician with a strong commitment to clinical excellence and patient-centered care. She earned her Associate’s degree in Veterinary Medical Technology from Central Carolina Community College and has a particular interest in Fear Free and low-stress handling techniques, abscess management, and surgical support. As an avid cat lover, Shannon is especially passionate about creating calm, positive experiences for her feline patients while supporting their families through every stage of care. She has also traveled internationally to volunteer in Namibia, South Africa, reflecting her dedication to animal care beyond the clinic. With a foundation in technical expertise and low-stress handling, Shannon ensures patients receive both skilled and considerate care.

Olivia

Veterinary Care Team

Olivia is passionate about emergency veterinary medicine and brings attentiveness and clinical focus to every role she serves at Happy Tails. She carefully monitors hospitalized patients, understanding that early recognition of subtle changes can significantly impact outcomes. She takes pride in being a steady lifeline for clients during stressful emergencies, advocating for both pets and their families while emphasizing education to help prevent future ER visits. Olivia holds a Bachelor’s degree in Laboratory Animal Science with a minor in Animal Science from North Carolina A&T State University. Outside of work, she shares her home with horses and dogs and is the owner of Canine Comfort. Olivia’s vigilance, compassion, and clinical dedication make her an invaluable part of the Happy Tails team.

Eric

Veterinary Care Team

Eric brings a strong scientific foundation and a passion for patient care to the Happy Tails team. A graduate of the University of North Carolina at Chapel Hill with a Bachelor’s degree in Biology, he combines academic knowledge with hands-on veterinary expertise. Eric has a special place in his heart for poodle patients, especially the tiny ones. At home, he shares his life with a toy poodle named Rebecca, a Pomeranian named Grace, and a cat named Dante. Before entering veterinary medicine, Eric was a high school science educator. His background in teaching shines through in his role as a trainer at Happy Tails, where he mentors team members and helps strengthen clinical skills across the hospital. He is particularly skilled in laboratory procedures and diagnostics, serving as a trusted expert in lab operations and patient testing. Eric is proud to support both patients and teammates, combining precision, education, and compassion in everything he does.

Sarah

Veterinary Care Team

Sarah enjoys working with exotic and wildlife patients, especially reptiles, and brings curiosity and attentiveness to every case she supports. As a Certified Veterinary Assistant, she is working toward her goal of becoming a Registered Veterinary Technician and continues to strengthen her clinical skills in emergency medicine. She is known for her detailed approach to inventory coordination and strong medical skills, always ready to step in and help in any scenario. Both physically and mentally strong, Sarah brings steady focus and reliability to the treatment team. Outside of work, she enjoys painting, exercising, and hiking. She shares her home with her pets, who love napping and going fishing with her. A fun fact about Sarah is that her favorite sport is powerlifting, and she plans to compete in the future. Sarah’s strength, skill, and readiness make her an invaluable part of the emergency team.
 

Kelsey

Veterinary Care Team

Kelsey has a strong interest in analgesia and pharmacology, bringing thoughtful medication management and clinical insight to the Happy Tails team. She excels in triage, where her quick thinking and strong clinical foundation allow her to navigate critical cases with confidence. She holds a Bachelor’s degree in Biology from Guilford College and is passionate about continuing to grow her clinical skills in emergency medicine. Outside of work, Kelsey enjoys spending time outdoors, cooking, playing fantasy games, and participating in a local book club. She shares her home with her two beloved pets. A fun fact about Kelsey is that she was a pianist for nearly two decades.

Kelsey brings clinical precision and steady confidence to every shift she works.

 

Danielle

Veterinary Care Team

Danielle thrives in emergency veterinary medicine and has a deep passion for every aspect of it. Her particular interests include critical care, surgery, and pharmacology/pharmacokinetics areas, where precision, knowledge, and quick decision-making matter most. She holds a Bachelor’s degree in Biology from Guilford College, with an academic interest in Forensic Science, reflecting her analytical mindset and love of complex problem-solving. Danielle brings confidence and decisiveness to her team during high-pressure cases. Outside of work, she enjoys kayaking, gardening, reading, and watching crime documentaries. She shares her home with several beloved pets. Danielle is proud to combine intensity and expertise in every patient interaction.

Amilia

Veterinary Care Team

Amilia has been a Certified Veterinary Assistant since 2018 and brings both clinical experience and analytical precision to the Happy Tails team. Her background in research on drones and autonomy during her undergraduate studies reflects her strong technical foundation and problem-solving mindset. She is currently pursuing her Master’s degree in Electrical Engineering, continuing to expand her knowledge while remaining dedicated to veterinary medicine. Outside of work and school, Amilia enjoys hiking and playing the clarinet. She also has a special love for Australian Shepherds. Amilia is proud to combine technical skill, curiosity, and compassionate care in every patient interaction.
 

Kirsten

Veterinary Care Team

Kirsten is an avid learner with a long-standing passion for veterinary medicine. She has earned her CAN license, become CPR certified, and completed a degree in Criminal Justice. Prior to transitioning into veterinary medicine, she worked as a forensic technician with WSPD, where she developed strong attention to detail, analytical skills, and professionalism under pressure. Continuing to expand her clinical credentials, Kirsten is now pursuing her Registered Veterinary Technician (RVT) designation. Known for her dedication to growth and excellence, Kirsten brings curiosity and commitment to the Happy Tails team. She has a strong interest in avian medicine and shares her home with a variety of pets, her husband, and their two children. Outside of work and school, Kirsten enjoys the occasional road trip to Raleigh or Charlotte in search of top-notch sushi. Kirsten is proud to combine lifelong learning, compassion, and dedication in her care for every patient.

Monica

Veterinary Care Team

Monica is a Registered Veterinary Technician who deeply values one-on-one patient care in the fast-paced environment of emergency medicine. Her clinical precision, calm confidence, and dedication to individualized treatment make her a trusted team member on the treatment floor. Monica earned her Associate’s degree in Applied Science from Stautzenberger College. In addition to her strong clinical expertise, she plays a vital role in team development, serving as a trainer and contributing significantly to the creation of the hospital’s training manuals, helping ensure consistency, excellence, and high medical standards across the team. Outside of work, Monica enjoys running, watching movies, reading, and spending time with her husband and sons. She also loves relaxing with her dog. Monica is proud to combine technical skill and compassionate care in everything she does.

Lena

Veterinary Care Team

Lena is passionate about client education, anesthesia, and veterinary dentistry. She holds a Bachelor’s degree in Animal Science and Nutrition from West Virginia University and is continuing her education at UNC Greensboro as she works toward becoming a veterinarian. She has also been recognized with a Biotechnology Award for her research work. Lena values strong communication with clients and is dedicated to providing thorough, compassionate care to every patient. She is a member of the Thespian Society, National Honor Society, and ASPCA. Outside of work, Lena enjoys painting birdhouses, hiking with her dogs, and watching NHL and NFL games, especially cheering on the Baltimore Ravens. She has traveled internationally and loves experiencing new places. Lena is proud to bring curiosity, dedication, and compassionate care to every patient she touches. 

Emily

Veterinary Care Team

Emily has a strong interest in veterinary parasitology and enjoys identifying the many internal and external parasites that patients can harbor. Her attention to detail and curiosity make her a valuable asset in diagnostics and patient care. She is deeply passionate about client education and believes that clear communication between pet owners and veterinary staff helps reduce stress, improve understanding of aftercare needs, and strengthen the human-animal bond. Outside of work, Emily enjoys life on her farm, spending time outdoors, boating, hiking, and baking. She shares her home with a variety of beloved companions and farm animals. Emily is proud to combine science, education, and compassion in every case.

Kalyn

Veterinary Care Team

Kalyn believes in providing every patient with TLC, even in the most challenging cases, and prioritizes low-stress handling techniques in her approach to care. Her calm, compassionate presence makes her a valued member of the Happy Tails team. She holds a Bachelor’s degree in Pre-Vet Biology and Business Management from Maryville College (TN) and an Associate’s degree in Animal Behavior from Alamance CC. Kalyn is currently pursuing her Registered Veterinary Technician (RVT) credential through Purdue University and plans to become licensed in NC. A former professional softball player who spent three years traveling the U.S., Kalyn now enjoys hiking with her dogs, fostering animals, and relaxing with a good book. Kalyn is proud to combine compassion and clinical skill as she supports her team in delivering exceptional patient care.

Brandi

Veterinary Care Team

Brandi is a Registered Veterinary Technician with over 16 years of experience in veterinary medicine. She has a strong passion for anesthesia and surgery and prides herself on delivering exceptional patient care while helping educate clients about animal health. Before entering the veterinary field, Brandi served as a Quartermaster in the United States Navy, navigating ships to ports around the world. Her military background shaped her precision, discipline, and calm focus qualities that serve her well in emergency medicine.

A true “tech at heart,” Brandi is known for her positivity and supportive nature. She enjoys home improvement projects, gardening, being outdoors, and spending time near the water.
Brandi is proud to be part of the Happy Tails team and grateful to do the work she loves every day.  

Sarah B

Veterinary Care Team

Sarah is passionate about emergency veterinary medicine and brings intelligence, drive, and curiosity to every shift at Happy Tails. She is currently pursuing her Doctor of Veterinary Medicine degree at North Carolina State University College of Veterinary Medicine, working toward her goal of becoming a veterinarian. Sarah thrives in the fast-paced ER environment and is dedicated to continually expanding her knowledge and clinical skills. She is especially passionate about animal welfare and actively encourages others to foster cats from local shelters, helping them give them a second chance at loving homes. She is proud to be growing her career in emergency medicine while serving the pets and families of her community.

Julisa

Veterinary Care Team

Julisa is a valued member of the Happy Tails treatment team and a proud student of North Carolina A&T State University. She brings hands-on experience from both emergency and general practice settings, giving her a well-rounded clinical foundation. Throughout her career, Julisa has supported veterinarians and technicians in all aspects of patient care, from surgical preparation and monitoring to laboratory diagnostics, radiology, and client communication. Her versatility, technical skill, and willingness to step in wherever needed make her an essential part of the team. Outside of work, Julisa enjoys traveling and exploring new places. She is proud to serve patients and families in the fast-paced world of emergency medicine, where teamwork and precision matter most.
 

Rayna

Veterinary Care Team

Rayna is currently studying Animal Science at North Carolina A&T State University, where she is working toward her goal of becoming an exotic veterinarian. She is passionate about learning and embraces every opportunity to expand her knowledge in animal care. Rayna loves being part of the veterinary environment, where she is constantly growing and gaining hands-on experience. She truly enjoys working alongside her team and caring for the animals she encounters each day. Rayna is excited to continue building her future in veterinary medicine while supporting patients and families at Happy Tails.

Jessica H.

Veterinary Care Team

Jessica is a passionate team member with over nine years of experience in veterinary medicine. Her strong educational foundation and clinical expertise make her a trusted and knowledgeable member of the Happy Tails team. She brings intelligence, precision, and confidence to every case, supporting both patients and veterinarians in the fast-paced environment of emergency medicine. Jessica is deeply committed to maintaining high medical standards and delivering exceptional patient care. Jessica is proud to serve pets and families when they need expert emergency support most.

Allison

Veterinary Care Team

Allison brings many years of veterinary medical experience to the Happy Tails team. She especially enjoys being hands-on with patients, providing attentive and compassionate care in the fast-paced environment of emergency medicine. Dedicated to continued growth, Allison regularly pursues continuing education in various areas of veterinary medicine to strengthen her clinical skills and stay current in patient care. She is committed to both professional development and delivering high-quality support to the medical team. Outside of work, Allison values quality time with her family and has a true passion for cooking. Allison is proud to be part of a team that delivers skilled, compassionate emergency care when it matters most.

Customer Service Team

Destiny

Customer Service Team

Destiny brings over five years of experience in veterinary medicine to the Happy Tails team. With a strong foundation in patient care and a passion for emergency medicine, she is dedicated to providing compassionate, knowledgeable support to every pet and family she serves. She is currently pursuing her PHD, reflecting her commitment to continued growth and excellence in the veterinary field. Destiny combines advanced education with hands-on experience, allowing her to approach each case with both confidence and empathy. Outside of the hospital, Destiny shares her home with several barn cats and a few beloved dogs. When she’s not caring for patients, you’ll likely find her riding horses and spending time outdoors.  Destiny is proud to be part of a team that delivers expert emergency care when it matters most.

Elizabeth

Customer Service Specialist

Elizabeth is committed to ensuring every client feels seen, heard, and respected during their visit to Happy Tails. Elizabeth conducts audits and helps maintain consistency and accuracy at the front desk. She is dedicated to continuous growth, regularly expanding her medical knowledge to better support clients and the medical team. Elizabeth’s attention to detail and client-centered approach make her an essential part of the Happy Tails team.  Outside of work, she enjoys reading, brunch, and spending time with her family and pets.

Jessica

Customer Service Specialist

Jessica brings a strong medical foundation to her role as a CSR at Happy Tails. With experience in both human and animal medicine, she is a certified phlebotomist and certified medical assistant, providing valuable clinical insight alongside exceptional client support. She also holds a degree in Psychology from William Paterson University, which enhances her ability to communicate clearly and compassionately during emergencies. Her combined medical knowledge and interpersonal skills allow her to guide clients with confidence and professionalism. Outside of work, Jessica enjoys reading, crafting, watching movies, and spending time with her family and pets. Jessica’s diverse medical training and thoughtful communication make her an integral part of the Happy Tails team.

Nikki

Customer Service Specialist

Nikki brings over seven years of experience as a veterinary receptionist to the Happy Tails team. As one of the first faces clients see during an emergency visit, she understands just how overwhelming and emotional those moments can be. Her calm presence, patience, and strength help create reassurance during some of the hardest days pet owners face. With extensive experience in veterinary client communication, Nikki balances efficiency with empathy, ensuring families feel heard, supported, and informed from the moment they walk through the doors. She is currently pursuing her Master’s degree, reflecting her dedication to continued growth and professional development. Outside of work, Nikki is the proud mom of several German Shepherds who keep life active and full of personality. Nikki is honored to support families and patients alike, helping guide them through emergency care with compassion and steadiness.

Kayla

Customer Service Specialist

With a long tenure in veterinary medicine, Kayla brings broad knowledge and experience to the Happy Tails team. As a Customer Service Specialist, she is a trusted resource for clients and helps ensure families receive clear guidance and support when they need it most. Kayla has a special interest in veterinary radiology and abscess and wound care, reflecting her well-rounded understanding of patient needs across the hospital. Known for her patience and resilience, Kayla approaches every interaction with compassion and confidence, building strong, trusting relationships with both clients and patients. Outside of work, she enjoys spending time on her farm with her husband and children, reading, and taking nature walks.

Amanda

Receptionist

Amanda is known for her kindness, compassion, and willingness to go above and beyond for both clients and teammates. As a receptionist at Happy Tails, she understands that emergency visits can be stressful and emotional, and she works hard to create a welcoming, supportive experience from the moment families walk through the door. She has a strong passion for continued learning and enjoys pursuing additional education across a variety of fields, always looking for ways to grow personally and professionally. Amanda is especially passionate about helping shelter animals and supporting rescue efforts whenever she can. Outside of work, she loves attending concerts, traveling, and creating new experiences. Amanda is proud to be part of a team that cares deeply for pets, people, and the community.

Ashley

Receptionist

Ashley has spent many years in emergency veterinary medicine, serving in a variety of roles that have given her a deep understanding of the fast-paced and often unpredictable nature of ER care. Her experience allows her to remain calm, focused, and steady even in high-pressure situations. Having cared for several special needs pets of her own, Ashley understands firsthand how emotional and complex veterinary care can be. That personal experience strengthens her empathy and dedication to both patients and the families who love them. Outside of work, Ashley enjoys traveling and spending time with her friends. She is proud to be part of a team that provides compassionate, skilled emergency care when it matters most.

Teresa

Receptionist

Teresa brings a background in general practice to her role as a receptionist in emergency medicine, allowing her to remain steady and supportive during stressful situations. Having grown up nurturing sick animals, she has always been drawn to caring for pets and supporting the families who love them. She finds it deeply fulfilling to offer compassion and reassurance to clients, no matter how challenging the day may be. At home, Teresa has two dogs, tiny terrors who she loves dearly. Outside of work, she enjoys spending time with her family, watching movies, playing video games, and hiking in the fall.

Administrative Team

Angie

Administration Resource Manager

Angie serves as Happy Tails’ Administration Resource Manager and leads the treatment team with structure, accountability, and heart. She plays a vital role in maintaining efficient workflow, high medical standards, and consistent patient care in the fast-paced environment of emergency medicine. She develops and implements training protocols that strengthen team performance and reinforce hospital standards. Angie is constantly pursuing new knowledge and education to benefit Happy Tails, ensuring the hospital continues to grow, improve, and provide exceptional care. She is deeply committed to both professional development and the success of the team she supports. Outside of work, Angie enjoys drawing, reading, gardening, and spending time with her husband and three children. They share their home with Eloise, a food-loving feline.

Heaven

Business Development Manager

Heaven has built her career in veterinary medicine through developing expertise in clinical support, client communication, and hospital operations. Having served as a veterinary assistant, receptionist, and manager, she understands the hospital from every perspective and is deeply committed to supporting both patients and the team behind their care. With a Bachelor’s degree and a dedication to continuous education, she is passionate about growth, personally and professionally. In her role as Business Development Manager, she focuses on strengthening community relationships, advancing team development, and supporting the continued delivery of exceptional emergency care at Happy Tails. Outside of work, Heaven maintains a small farm at home, caring for a variety of animals and embracing life beyond the hospital walls. She is proud to serve an independently owned hospital that puts patients, people, and community first. 

Lee

Director of Operations

Lee is a proud co-owner of Happy Tails Veterinary Emergency Clinic and a driving force behind the hospital’s growth, vision, and commitment to excellence. As an independent practice owner, Lee is deeply invested in ensuring that every decision made prioritizes patients, families, and the dedicated team who care for them. Lee is passionate about building a hospital culture rooted in integrity, accountability, and compassion. From operational strategy to long-term development, Lee plays a key role in supporting a high-performing emergency team while maintaining the standards that define Happy Tails. Community matters deeply to Lee. As a locally owned hospital, Happy Tails is built on relationships with clients, referral partners, and local organizations, and he is proud to help foster those connections. Lee is honored to help lead a hospital that delivers expert emergency care when pets need it most.

Shoneka

Hospital Manager

Shoneka is our Business Administration Manager. She credits her love of animals to her 5 th grade science teacher who had a room filled with animals for the students to learn about and take care of. Originally from Wilmington Delaware Shoneka relocated to Greensboro to attend North Carolina Agricultural and Technical State University where she earned a BS degree in Animal Science. Shoneka started working in her first veterinary job as a receptionist in 1998 where she realized her value as a leader in communication, organization, and customer service. After being promoted to assistant manager and then practice manager, Shoneka became the first employee of the Happy Tails team in 2008. With over 20 years of experience in emergency veterinary management, she is adding to that experience by pursuing a degree in Business Administration. She loves working within the Happy Tails team because they truly value the hard work and commitment it takes to serve in the veterinary field and recognize that having a supported and fulfilled staff leads to the best client service and patient care. She is truly inspired and motivated by supporting the veterinary team in her role as business administration manager. When Shoneka isn’t working, she loves cooking at home for her husband, and two sons. In her free time Shoneka enjoys singing, playing volleyball, and lounging on the patio with the family and their sweet new dog Gigi. Gigi is a little schnoodle who found and stole the hearts of the family. She charms everyone who she meets with her curiosity, energy, and affection.